Apply For Customer Success Manager Job - Nigeria

 

About the job

Description

DoubleGDP aims to create better places in the world to live, work, and play by building an end-to-end platform to connect cities and their constituents. For new cities and property developers we help attract great residents, run municipal services efficiently, improve services over time, enable trust and reduce corruption, and adopt best practices from others. For their residents we provide convenient ways to access city services, manage taxes and payments, obtain permits for businesses, events, or development, and share feedback with administrators. We believe that an integrated SaaS platform will provide the cornerstone for modern cities to grow rapidly, adapt quickly to changing needs, and be cost-effective and accountable in their delivery of excellent service. We also believe that the best way for us to deliver on this vision is through an all-remote company that empowers employees and customers through its values of results, transparency, and diversity. More about us is available at https://doublegdp.com.

The DoubleGDP Customer Success Manager is responsible for increasing user adoption within a customer community and ensuring our users achieve their goals. They become a trusted advisor and representative of our customer, helping them to utilize our software and helping our product team understand how to improve the platform to better meet customer needs. They develop meaningful relationships both with residents and community members and city users and managers in order to understand and articulate goals, train people on how our software helps them, and ensure increased adoption and smooth customer operations.

This is a vital role to the success of our community and a key influencer in shaping our product.

Key responsibilities
  • Training and rollout of new features
  • Define user and stakeholder goals and plans
  • Establish a regular communication cadence with key account stakeholders
  • Collect user and stakeholder feedback and share in a structured way with product team
  • Proactively monitor and report on health of customer operations
  • Provide customer support and troubleshooting when issues arise
  • Participate in quarterly business reviews with customer and product team
  • Developing and executing customer programs

Skills and requirements:
  • 5+ years of work experience
  • Excellent verbal and written communication skills
  • Business-level proficiency in English and Spanish is required
  • Proactive mindset, looking for ways to improve and willing to advocate on behalf of users
  • Demonstrated persistent patience in dealing with customers
  • Able to quickly understand our application and relate it to user experience
  • BA degree expected
  • Experience with training or teaching a plus
  • Familiarity with Google Docs, Sheets, and Slides and Slack is required
  • Familiarity with other SaaS software for CRM, ERP, security, or finance is a plus

Comments

Post a Comment

Popular posts from this blog

Leaked s3x video of Nollywood actress Moyo Lawal & people's reaction

Image
Netizens are feasting on what look to be s3x video recordings of famous Nollywood actress Moyo Lawal and an unknown male. However, based on her Instagram activity an hour or two after the clips were revealed, the actress seemed indifferent, continuing to post material completely unrelated to the news. Her most recent post, approximately an hour ago, was on her involvement in the film 'Chameleon,' which drew over 6,000 comments within an hour of being published. The majority of the comments, predictably, focused on the sex video rather than the film. Some made light of the sex tape in the comments area, while others reached out to the actress in sympathy. Mimi Orjiekwe, Nina Ivy, Bobrisky, Moet Abebe, and a slew of other celebrities sent emojis and nice words to the actress. Moyo didn't technically respond to anybody, but her previous post definitely says something about her mental condition. "The only magic I still believe in is love," Moyo Lawal wrote. “And if yo
Read more

Strange but true: Getting pregnant when you're already pregnant

Image
HOW CAN YOU GET RE-PREGNANT?  When you are already pregnant, you can get re-pregnant and here's how. A fertilized egg can follow the fertilization of another egg, due to another sexual intercourse. This could be in the same ovulation cycle (superfecundation) or spread across two ovulation cycles (superfetation). Now, this leads to two types of re-pregnancies. SUPERFECUNDATION: This process refers to the fertilization of two ova released in the same ovulation cycle by different sperms as a result of two different sexual activities. Now, as they are from two different intercourses, the father for each of the egg could be different. If this happens, it leads to twins by same fathers or different fathers. SUPERFETATION: Now, call this one a glitch as once your body has received a sperm and fertilized an egg, there's supposed to be no more ovulation cycles. But, sometimes, quite rarely, your body can have an ovulation cycle even after it has fertilized an egg.  Now, if you have se
Read more

What you need to know about skin fissure or crack foot.

Image
 What is skin fissure? Skin fissures are cracks in the skin or under the foot that forms due to intense dryness and thickened skin. Fissures can be superficial or deep, and they may bleed or be painful. Reason for fissure or crack foot There are two reasons you get dry and cracked feet. And, while your local podiatrist can treat both, the treatment options are different. So you need to know what's causing your problem, to get the right solution. 1. Environmental Causes:      Environmental causes is one of the major reason one will have skin fissure because normally, your feet and skin is supposed to be smooth. But they can dry out because of the environment. Or if you have certain conditions or take medications that cause skin dryness. Some places in some countries, they have to worry about dry skin for much of the year. In the summer, or whenever it's hot, you're more likely to wear open shoes or sandals. And that's a big problem for your feet. Particularly the skin o
Read more